To start the process of building a high-performance organization the first step is to stop accepting the wrong raw materials in the dock doors. Obviously, I am referring to making the wrong hiring decisions.
DON’T hire talent. Hire behaviors. The right behaviors. It makes little sense attempting to change the behaviors of current employees, which is a grueling process, while the same (ineffective) behaviors are sitting in the New Employee Orientation.
So what are the right behaviors? First, what exactly is a behavior? Anyone?