When employees get upset and challenge leadership, this means that you are doing a good job.  When employees are pssive and timid, this means you need to stir things up – their passion may have dissipated.

Most leaders think that conflict should be kept to a minimum.  But remember, an employee that is upset still cares about how things are going.  Leaders must learn how to turn that energy into improvement of their product or service.

The opposite of love is not hate, it’s apathy.

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