Conflict Management Skills Workshop
Differences are inevitable in a group having members with different experiences, attitudes, and expectations. However, some conflicts can support organizational goals. Indeed, too little conflict may lead to apathy, lack of creativity and indecision. Clashes of ideas about tasks also help in choosing better tasks and projects.
♦ Common ways of dealing with conflicts within a group.
♦ Conflict-management styles.
♦ Managing conflict.
♦ Factors affecting conflict.